When rapid growth meets manual processes, even the most skilled teams can feel like they’re just keeping their heads above water. That was the reality for PEG Companies, a fully integrated real estate investment firm based in Provo, Utah. With hospitality, multifamily, development, and corporate arms under one umbrella, their Accounts Payable (AP) team was struggling to keep up with mounting invoice volumes, turnover, and time-sensitive payments.
For Alicia Pulley, Accounts Payable Manager at PEG Companies, finding a better way was essential. And that’s where PredictAP stepped in.
PEG’s expansion meant more properties, more vendors, and more complexity. At the same time, the AP team was lean, often facing turnover and the challenges of retraining new staff. Every time the team felt like they had built momentum, a new wave of training or turnover would set them back. Pulley described it as a constant effort just to keep their heads above water.
One pain point stood out more than any other: utility bills for multifamily properties weren’t being processed quickly enough, which led to shut-off notices and the costly reliance on third-party processors to avoid service interruptions. The inefficiencies weren’t just stressful for the team; they were costly for the company.
Why PredictAP Was the Right Fit
When Pulley’s team began exploring solutions, seamless integration with their existing Yardi system was non-negotiable. They needed a tool that wouldn’t add layers of complexity but would instead make their workflows faster and smarter. PredictAP delivered that capability, and it also stood out for the level of personal support it offered.
“There are a lot of AI tools out there, but the attention and help we got from PredictAP made it a no-brainer,” Pulley said. That confidence made it easier to adopt the system and reassure her team that they wouldn’t be facing another disruptive overhaul of their processes. PredictAP felt like an extension of their existing workflows, not a replacement.
Like any new technology, onboarding came with a learning curve. Pulley compared it to raising a rambunctious toddler: if you constantly step in and do the work yourself, it will never learn. Instead, her team invested the time to teach PredictAP how to handle their unique workflows. While the first few weeks came with some challenges, the system adapted more quickly than expected.
Within a short time, PredictAP was identifying patterns, handling invoice uploads, and flagging duplicates automatically. What once felt like a potential burden soon became a trusted partner in day-to-day operations. PEG’s AP team realized that the initial effort paid off quickly, as PredictAP’s accuracy and speed grew with each month of use.
One of the most immediate improvements was the reduction of duplicate invoices. Previously, property managers and general managers often uploaded the same invoice multiple times into Yardi, which created confusion and wasted time. PredictAP now intercepts those duplicates before they enter the system, saving hours of unnecessary work.
Another win was the relief it provided to property managers. Their main responsibilities are tenants, guests, and employees, not spreadsheets. In the old system, invoice uploads were a headache that often got pushed aside until the end of the month. PredictAP streamlined this by allowing invoices to be emailed directly into the system, which not only made life easier for managers but also spread invoice submissions evenly throughout the month.
The hospitality team in particular embraced the change. General Managers, who used to hold off on submitting invoices until the very last minute, could now delegate or quickly forward PDFs into the system. This helped eliminate the month-end bottleneck and brought much-needed process consistency.
Scaling Without Adding Headcount
Perhaps the most striking outcome of PredictAP’s implementation was PEG’s ability to scale invoice volume without adding staff. When they first signed the contract, Pulley expected PredictAP to process around 2,000 invoices a month. Within a year, the team had more than doubled that number to 4,500, with room to grow further as additional properties are onboarded.
Remarkably, this growth was absorbed without expanding the AP team. The same staff now handles more than twice the workload, thanks to the efficiencies that PredictAP introduced. Instead of being overwhelmed, the team has found themselves empowered by a tool that takes on repetitive tasks and frees them to focus on higher-value work.
A Company-wide Ripple Effect
The benefits of PredictAP have gone far beyond the AP department. PEG’s CEO, seeing how quickly invoices were being processed, challenged the team to consider moving from a 10-day close cycle to a 5-day close. The ambitious goal reflects just how much speed and confidence PredictAP has injected into the process.
The platform has also improved audit readiness and overall accuracy. Continuous invoice submission means fewer misplaced documents and reduced risk of human error. With duplicates flagged automatically and coding applied consistently, PEG’s financial records are cleaner and easier to review. Even better, the AP team now has time to analyze trends across properties, identifying where bottlenecks or missing items are most likely to occur.
A True Partner in Growth
For PEG’s AP team, the support from PredictAP’s customer success team has been just as valuable as the software itself. Pulley’s staff is comfortable reaching out directly for help and consistently gets quick responses. That sense of partnership has made PredictAP not just a platform, but a trusted ally in managing PEG’s growth.
“They love that they’re heard,” Pulley explained. “That responsiveness makes all the difference.”
With more properties still to onboard, she sees PredictAP continuing to scale with PEG Companies. What once felt like an overwhelming workload now feels not only manageable, but sustainable for the future.
Pulley admits she was hesitant about change at first. “I said, no, we’re okay. We’re overwhelmed, but it’s fine. We don’t need to bring on new things. It’s scary.” But after a year with PredictAP, she has no doubts they made the right decision.
“Choosing to use PredictAP has been an immense help. It’s made all the difference in supporting my team, reducing errors, and improving efficiency. You can’t run a company if you don’t pay bills on time, and PredictAP has given us the time back to do it right.”