Case Study: Paths Unlocks Business Transformation and Cut Invoice Costs by 57% with PredictAP

In affordable housing, margins are tight and expense discipline is non-negotiable. As Tom Scott, Chief Revenue Officer at Paths Management Services, puts it: "Nothing upsets the CEO or the board more than costs exceeding growth."

When Scott joined Paths, a New York City-based affordable housing operator and wholly owned company of TIAA, he found a cost per invoice approaching $20, a signal the AP function wasn't delivering on its potential.

Scott saw an opportunity, and his approach was systematic: implement PredictAP to automate invoice ingestion and coding, use the platform to centralize the institutional knowledge and expertise of how to code their invoices, then redeploy those roles so that his team could focus on higher-value work. The results followed quickly.

"Silence is golden in the AP function. That's how I know PredictAP is working."

— Tom Scott, CRO, Paths

Cost per invoice fell by 57% reduction, delivering approximately $500,000 in annual savings. Invoice cycle time dropped from 8.5 days to 3.5 days. Hands-free processing rates climbed into the nineties. And Paths is now adding roughly 4,000 units per quarter without adding AP headcount.

"When I said 'I think we could save half a million dollars a year,' people were like, 'I don't believe it,'" Scott recalls. "Today, the invoice processing riddle is solved — and not just temporarily. It is solved long term."

Read the Full Case Study

Learn more about how Paths transformed its AP function and unlocked $500K in annual savings with PredictAP. Download it here.