How LCB Senior Living Retained Key Employees by Reducing Manual Invoice Work with PredictAP

LCB Senior Living, LLC is a leading senior housing operator and developer with roots that go back to 1994. The company owns and/or operates communities throughout New England and the Mid-Atlantic states, offering Independent, Assisted and Reflections Memory Care living options across 35 communities, where they serve over 2000 residents.

A healthy senior living community relies on many layers of support staff, from those providing resident care to everyone keeping the lights on. The support staff at each community look to a Business Office Director (BOD) to make it all work. 

The role is demanding: it balances human resources, payroll, management, and community-level accounting, including accounts payable (AP). A good BOD knows their communities inside and out—it’s nearly impossible to hire from outside the industry. 

At LCB Senior Living, BODs were turning over at a concerning rate due to burnout. Amid their varied, complex duties, many were also drowning in repetitive manual invoice processing. 

Managing manual AP processes continued to be a challenge for BODs at LCB Senior Living even after streamlining their approval processes with Yardi Payscan. The team at LCB turned to Predict AP to further automate their AP processes in hopes of further alleviating the administrative burden on their BOD staff. 

“PredictAP reduced time spent on the keypunching of data in the first month of use. And that time savings increased as the system ‘learned’ out AP coding.”

—Leo Jacques, Controller, LCB Senior Living